Lighting Up Organic Traffic For An Iconic Rolling Paper Brand
Zig-Zag is an iconic brand. The 140-year-old rolling paper company’s mascot – Le Zouave – has graced brick walls, billboards, album covers and even makes his home on many a body in tattoo form. There’s no denying Zig-Zag’s culture cache, they’re as indelible as those tattoos, and as indispensable in the world of self-rolled indulgences as ever. But in these days of search-engine optimization, being a world-renowned brand – and a rap-song-name-checked necessity when it comes to cannabis consumption – isn’t always enough to ensure your fans (and would be fans) can find you online.
When Zig-Zag came to MAVAN, they were losing new customers to third-party distributors who were using Zig-Zag’s hard-won reputation to sell other products. Having been outbought or outbid in the SEO marketplace, Zig-Zag were ranking lower than their competitors. It didn’t matter that everybody recognizes Zig-Zag, or that terms long-associated with their brand were being typed into search engines around the world, people weren’t finding their site. At least not easily.
To be blunt, Zig-Zag needed help. They wanted to increase their organic inbound traffic and as a result, increase their revenue. They needed a team who could strategize and execute a plan to rank for both non-branded and branded keywords. That’s where MAVAN comes in.
The Grass Looks Greener on the Other Side
When we set out to help a brand, we make sure we understand the problem intimately before we dive deep into the strategy. For Zig-Zag, the problem was surprising, but clear: they were an ultra-well-known brand, but their name recognition and cultural capital wasn’t paying off online. Competitors were positioning themselves as experts, and robbing the iconic brand of their rightful spot at the top of online searches.
People were being led away from Zig-Zag’s site.
To find a solution, we analyzed Zig-Zag’s sales and marketing engine and found two untapped growth opportunities:
- Conversion Rate Optimization (CRO)
- Search Engine Optimization (SEO) & Content Creation
Once we identified these opportunities, we were able to implement changes that grew Zig-Zag’s organic traffic by 80%, with 30% newsletter signup rates, and raised their revenue by 22%. So, how did we do it?
Roll With a Good Strategy
Whenever we tackle conversion rate optimization we start with the homepage, then product pages, collections pages, and separate side pages. Our goal is to capitalize on existing users first. For Zig-Zag the process came pretty naturally. We started with landing page testing, but since we knew Zig-Zag wasn’t ranking where it should be, we would need to explore their SEO and Content Marketing to address the ranking problem before we’d see major movement from our CRO efforts. But, even if addressing CRO issues wasn’t going to be enough to solve Zig-Zag’s problem, we still needed to make sure the pages were ready for when people did show up.
Strengthening CRO
To optimize Zig-Zag’s pages, we identified conversion levers that we felt would drive users and persuade them to act, such as:
● The brand’s rich 100+ year history
● The benefits of French Orange Rolling Papers
● How different papers burn
We started to roll out our changes on Zig-Zag’s home page and by the end of our process we had touched every product page, collections page, and side page. We worked to optimize conversion flow, running A/B tests on CTA text and button colors, making it as easy as possible for users to find the products they wanted.
From there, it was time to focus on content and SEO.
Purposeful Content Creation
Unsurprisingly, Zig-Zag’s content marketing was already pretty great. We got to help them optimize the content they were already creating so that it would be found in search ahead of the content of competitors and resellers.
We helped the brand to create three to four pieces of long form content every month to build topical authority online (to match their earned, real-world authority). Establishing a Zig-Zag blog, and positioning it as a go-to resource, we were able to integrate Zig-Zag’s core products at every turn, reestablishing the brand’s ownership of those terms, with posts like:
● The Best Rolling Papers and How They Affect Your Smoking Experience
● 5 Zig-Zag Premium Papers to Make Your Smoking Experience Unique
● Your Complete Guide to Rolling Paper Sizes 2022
● 10 Things You Didn't Know About Rolling Paper
● Pre-Rolled Cones vs. Rolling Papers
Each piece was written with the reader and SEO in mind. We needed content that would actually interest people, but at all points it needed to speak to the search engine, too. So, we started our SEO content strategy with keyword search. We ran a competitive analysis of Zig-Zag’s direct competitors and third-party distributors and combined the findings with our own research.
This analysis led us to start with easy-to-win terms, working our way up to more difficult-to-own terms with high search volume. For example, we started with the term ‘rolling paper,’ and ended up in the top 10 results for ‘rolling machine’ – a term searched 8,100 times a month.
Not Just Blowing Smoke
Once we had finished our traffic behavior research and identified which conversion performed the best, worked with Zig-Zag’s internal design team to develop creative and run through A/B Testing, and created a content strategy that would produce SEO winning blogs and product page descriptions, all that was left was to watch things change.
We were thrilled to see our efforts pay off in a 22% increase in revenue from Zig-Zag’s top performing variant offer, a 30% increase in signups for Zig-Zag’s newsletters, a 47% increase in organic traffic, and 56% overall online sales growth.
Want to Put Your Paid Marketing to the Test? Turn It All Off
A little reset goes a long way.
- To uncover the true business impact of your marketing efforts, turn off your paid marketing.
- Hitting pause on paid allows your marketers and analytics teams to reset and reestablish a baseline for all media – organic and paid.
- While it may seem radical, this paused spend approach gives control back to your team, delivers trustworthy data, and eliminates bad incentives that can impede your goals.
Incrementality: the most fashionable word in the mobile app marketers lexicon for five years running. Incrementality is no longer an aspirational objective, it’s table stakes – and for good reason. In an ecosystem brimming with fraud and misattribution, mobile growth and performance marketing teams lean on incrementality testing to quantify and validate the true business impact of their paid tactics, not just average cost per acquisition (CPA) and return on ad spend (ROAS).
As the popularity of (and appetite for) incrementality has grown, so have the options for implementing such tests. You’re likely familiar with the most popular methodologies available to you: intent-to-treat (ITT), PSA and ghost ads. However, there's another option worth considering that most advertisers overlook. It’s one that ad networks will never recommend and internal marketing orgs are hesitant to acknowledge.
Turn off all your paid marketing — all of it.
Although this may seem radical (especially in today’s mobile-dominated world) this methodology has no barrier to entry, requires no additional costs (in fact, it comes with a cost savings), has no biases, offers advertisers the most control, and can be implemented across all operating systems.
So, how does it work? At a high level, the philosophy behind this approach is very similar to that of the elimination diet. In the case of the elimination diet, you remove all potentially troublesome foods from your diet, and slowly reintroduce them back in one at a time to understand the effects of each. Similarly, when you turn off all your paid spend, you’re resetting and reestablishing what your true, organic baseline is in terms of your business’ digital presence. The goal is to remove any governable variables from what is soon-to-be your control. The time required for this “calm” period – the period in which all of your paid marketing is turned off – is completely dependent on the advertiser, which is why it's important to leverage your analytics and data science team.
That team will have recommendations on the correct time frame, and can help you cement your paid reintroduction plan (by channel, OS, country, etc). As you reintroduce channels, remember that you need to do so one-by-one, and that spend needs to stay consistent during this phase. This will allow you to measure the impact that paid has to Organic (did it stay flat, go up or go down) but also the Total (did it go up with paid, and did it grow at the same volume as is attributed to paid). This measurement and analysis are both things that your data science teams can help with. Ultimately, this is going to be tailored to each advertiser, but that's what makes this methodology so great: you and your team have all the control, transparency, and data.
How the Paused Spend Approach is Different
If you move forward with this approach, you should understand how it compares to other methodologies and their limitations:
- Although intent-to-treat or holdout tests have no cost and can be implemented on the client side, they often produce noisy and potentially biased results.
- PSA, on the other hand, has essentially zero noise as it serves ads to the test and control groups, allowing advertisers to obtain data on both. Unfortunately, PSA testing is costly and, if not implemented correctly, can create selection biases as test and control groups may be optimized differently.
- The ghost ads methodology is widely considered the “best” approach. It solves for the gaps in the previous two: no noise, limited-to-no bias, and - best of all - free to run. However, this approach is less transparent, uses self attribution from the ad partner running the test, and can only be implemented at the partner vs. portfolio level. It also relies on identifiers (such as device IDs) that – thanks to changes in iOS – are increasingly less accessible.
It would be naive to not acknowledge and address the hurdles that come with the paused spend approach. As an approach it requires patience, strong analytical skills, strong strategy, and confidence in your attribution windows and internal data pipelines. You can’t simply rely on an ad partner to implement the test and provide results for you. This approach is for the advanced marketer who has tested other methodologies and experienced their limitations first hand.
The Big Benefit: Corrected Incentives
If you do fit the aforementioned persona, and you think you’re ready to try the paused spend approach, there might still be a question lingering in your mind, namely: “if pausing spend is a superior approach, why has no one ever recommended it to me?” Skepticism is to be expected. Especially since this approach runs contrary to what many people believe to be true.
But, beyond the benefits mentioned above, what many marketers ignore is that the pause spend methodology removes any internal or external incentives. And while you may not think it, there are lots of incentives at play around your mobile marketing. There’s an external incentive from your ad partners for you to spend more. There’s an internal marketing team incentive to show positive ad performance at all costs. There’s an internal finance incentive to spend the allocated budgets. You get the picture.
This misaligned incentive structure is reminiscent of the early days of mobile app install campaigns. During that time, the incentive for app marketers revolved around install volume and efficiency. Ad partners and nefarious actors were well aware of this, and so began the days of rampant click/install fraud. On paper, marketers saw what they had hoped and they had no incentive to dig deeper or understand the data further. The high volume and unbelievable efficiency for the dollars they were spending brought internal praise to the team, which got them more dollars from finance, which made them spend more money with those ad partners.
And it’s the reason why we lean on incrementality tests today.
When you remove incentives from the equation, as you do with the paused spend approach, the focus and clarity of the test aligns with the original goal of the test: quantify and validate the true business impact of paid marketing tactics.
Reset your baseline, understand where your business stands, and remove misaligned incentives and when you restart your Mobile Marketing programs, you’ll do so from a place of understanding, insight, and control that could help launch you to new heights.